Zealvert® Consulting | Effective Date: March 2026
Zealvert® Consulting primarily provides intangible professional services including consulting, Applied AI education, business process quality, and project management.
This Shipping and Exchange Policy applies to any physical deliverables, documents, or tangible materials that may be provided as part of our service engagements. It is compliant with applicable Indian consumer protection laws.
The primary deliverables of our services are intangible, reports, process maps, project plans, course materials, presentations, and digital documents. These are delivered electronically via email or a secure file-sharing platform.
In certain cases, we may provide physical materials such as printed reports, bound documentation, or physical storage devices. This Policy governs such physical deliverables.
Digital deliverables are shared via email or designated project management or file-sharing platforms. Delivery timelines are as agreed in the relevant Statement of Work or Agreement.
We are not responsible for delays caused by incorrect email addresses or technical issues on the Client's end. Re-delivery of digital documents can be requested by writing to us at consult@zealvert.com within 30 days of original delivery.
Where physical materials are to be delivered, they will be dispatched via a reputable courier or logistics provider within India. Shipping costs, if any, will be disclosed at the time of engagement and itemised separately on the invoice.
Domestic deliveries within India typically take 3–7 business days from the date of dispatch. Remote or difficult-to-access locations may take longer.
We are not liable for delays attributable to courier partners or circumstances beyond our control.
Risk of loss or damage to physical deliverables passes to the Client upon handover to the courier or logistics provider.
Exchanges for physical materials will be considered if the material received is materially defective, damaged in transit, or does not match the agreed deliverable.
Exchange requests must be raised within 7 calendar days of receipt by writing to consult@zealvert.com with a description of the defect, photographs or supporting evidence, and the invoice or engagement reference number. Upon verification, we will arrange for collection and re-delivery at no additional cost.